Acceptable Use Policy
Last updated: 8/29/2025
Effective date: 8/29/2025
Important Notice
This Acceptable Use Policy ("AUP") governs your use of SwapStack's services. Violation of this policy may result in suspension or termination of your account. By using our services, you agree to comply with this policy.
1. Overview
SwapStack is committed to providing a safe, professional, and lawful marketplace for buying and selling Micro-SaaS businesses. This Acceptable Use Policy outlines prohibited uses and activities to ensure our platform remains secure and beneficial for all users.
You are solely responsible for your conduct and activities on SwapStack. We reserve the right to investigate and take appropriate action against anyone who violates this policy.
2. Prohibited Content
You may not post, upload, or transmit any content that:
- Is illegal, fraudulent, or promotes illegal activities
- Infringes on intellectual property rights of others
- Contains viruses, malware, or harmful code
- Is defamatory, libelous, or invades privacy
- Promotes discrimination, hatred, or violence
- Is sexually explicit or pornographic
- Relates to gambling, betting, or games of chance
- Promotes multi-level marketing or pyramid schemes
- Contains false or misleading information
- Violates any applicable laws or regulations
3. Prohibited Activities
3.1 Platform Misuse
You may not:
- Create multiple accounts to circumvent restrictions
- Use automated systems or bots without permission
- Scrape, harvest, or collect user data
- Interfere with or disrupt our services
- Attempt to gain unauthorized access to any systems
- Reverse engineer or decompile our software
- Use the platform for competitive analysis without permission
3.2 Business Listing Violations
When listing businesses, you may not:
- List businesses you don't own or have authority to sell
- Provide false or inflated metrics
- Hide material defects or issues
- List prohibited business types
- Engage in shill bidding or price manipulation
- Create fake listings for any purpose
3.3 Communication Violations
In communications with other users, you may not:
- Send spam or unsolicited messages
- Harass, threaten, or intimidate others
- Share personal information without consent
- Attempt to circumvent platform fees
- Solicit users for other services
- Use profane or inappropriate language
4. Specific Business Restrictions
Prohibited Business Types
The following types of businesses cannot be listed or sold on SwapStack:
- Adult content or services
- Illegal substances or drug paraphernalia
- Weapons or ammunition
- Gambling or betting services
- Cryptocurrency exchanges or trading
- Ponzi or pyramid schemes
- Counterfeit or pirated goods
- Hate speech platforms
- Hacking or malicious software
- Businesses violating others' IP
- High-risk financial services
- Any illegal activities
5. Intellectual Property
You must respect the intellectual property rights of others. You may not:
- Post content that infringes copyrights, trademarks, or patents
- Use SwapStack's trademarks without permission
- Copy or reproduce other users' listings or content
- List businesses built on stolen or pirated software
- Misrepresent ownership of intellectual property
If you believe content violates your intellectual property rights, please refer to our DMCA Policy.
6. Security Requirements
You are responsible for:
- Maintaining the security of your account credentials
- All activities that occur under your account
- Notifying us immediately of unauthorized access
- Using strong, unique passwords
- Keeping your contact information current
- Protecting sensitive business information
7. User Conduct Standards
All users must maintain professional standards of conduct:
Expected Behavior
- Be honest and transparent
- Respond promptly to inquiries
- Honor agreements and commitments
- Respect confidentiality
- Provide accurate information
- Act professionally
Unacceptable Behavior
- Deceptive practices
- Harassment or abuse
- Discrimination
- Breach of confidentiality
- Bad faith negotiations
- Retaliatory actions
8. Reporting Violations
If you encounter content or behavior that violates this policy, please report it immediately:
How to Report
- Use the "Report" button on listings or profiles
- Email abuse@swapstack.ai with details
- Include screenshots or evidence when possible
- Provide specific information about the violation
- Do not engage with violators directly
We take all reports seriously and will investigate promptly. Reporter identities are kept confidential.
9. Enforcement and Consequences
Violations of this policy may result in:
Warning
First-time minor violations may receive a warning
Content Removal
Violating content will be removed immediately
Account Suspension
Temporary suspension for serious violations
Account Termination
Permanent ban for severe or repeated violations
Legal Action
We may pursue legal remedies for criminal activities
Note: We reserve the right to take any action we deem appropriate, including immediate termination without warning for severe violations.
10. Appeals Process
If you believe your account was suspended or terminated in error, you may appeal:
- Submit an appeal to appeals@swapstack.ai
- Include your account information and explanation
- Provide any supporting evidence
- Wait for review (typically 3-5 business days)
- Accept the final decision
11. Changes to This Policy
We may update this Acceptable Use Policy from time to time. We will notify you of any material changes via email or platform notification. Your continued use of SwapStack after changes indicates acceptance of the updated policy.
12. Contact Us
Report Violations or Get Help
Abuse Reports: abuse@swapstack.ai
Appeals: appeals@swapstack.ai
General Support: support@swapstack.ai
Legal Inquiries: legal@swapstack.ai
Mailing Address:
SwapStack, Inc.
548 Market St #14966
San Francisco, CA 94104
United States
Creating a Safe Marketplace
By following these guidelines, you help maintain SwapStack as a trusted platform for buying and selling Micro-SaaS businesses.